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The Kapsch, ETC & Sanral partnership.

KAPSCH
Kapsch is ETC’s parent company, a global leader in telematics, information technology and telecommunications, headquartered in Vienna, Austria.  Kapsch invests internationally in large-scale infrastructure projects and has already invested R8-million in our operational and capital funding. While they currently hold the majority of financial shares as our parent company, this will change once we have completed our empowerment deal.

Find out more about Kapsch www.kapsch.net

ETC 
We are ETC – Electronic Toll Collection, driven by innovation and the latest technology, dedicated to transforming our roads, limiting congestion and driving growth in Gauteng and across South Africa.

SANRAL
The South African National Roads Agency SOC Limited, is a state-owned enterprise dedicated to continuously upgrading and maintaining its national road network, essential for the growth of Gauteng as our country’s economic powerhouse. SANRAL contracted ETC for Open Road Tolling.

Find out more about SANRAL www.nra.co.za/live/index.php

WHY WAS ETC CHOSEN AS SANRAL’S OPEN ROAD TOLLING (ORT) PARTNER?

SANRAL contracted the lowest cost and most effective ORT system available, Electronic Toll Collection (ETC). The ETC bid proved billions of Rands cheaper than the next cheapest solution offered.

Due to the increased traffic volumes and the requirement to collect tolls in our urban environment, Open Road Tolling (ORT) was considered the most appropriate method of collection.

When was ETC appointed by SANRAL?

ETC was contracted to manage and collect e-tolls in 2012.

What does ETC do?

We ensure innovative e-tolling collection services and cashless, electronic toll points, resulting in increased mobility and efficiency for road users across Gauteng. We are further committed to continuously empowering our 1 200 South African ETC employees with world-class expertise and skills.

Is ETC part of SANRAL?

No, ETC is not part of SANRAL. We are an independent organisation working with SANRAL as a supplier. SANRAL is responsible for the sale and management of the e-tags, in addition to the e-toll retail sales and shops, as the e-tag can be used on all other national toll roads.

We, as ETC, manage tolling on the incomplete GFIP project. We have been appointed to manage the entire project and have structured our total offering with the entire project in mind.

When I pay my e-tolls, where does the money go?

By an act of Parliament, all funds collected must be ring-fenced and can only be used on the SANRAL’s toll road portfolio. The money you pay is therefore deposited in a bank account owned by SANRAL.

What are the benefits of
Open Road Tolling?

The electronic tolls used of the national roads in Gauteng are depicted below:
Open Road Tolling (ORT) Electronic Toll Collection

Open Road Tolling (ORT) – What is this and what are the benefits?

Different options were thoroughly interrogated for the GFIP in line with global best practice. Consider your planned optimum route for your holiday to our country’s coastline versus your requirement to reach work on time, daily, in Gauteng.

Open Road Tolling (ORT) provides free-flowing, multi-lane electronic toll collection. As your vehicle passes through the overhead gantries on your route, the vehicle licence number (VLN) of your car, which is linked to your registered e-tag is verified, classified and billed to your account. ORT can use either the VLN or e-tag. You are not required to stop, thus ensuring your journey is free from disruption. There are further benefits associated with ORT on our freeways such as the identification of stolen vehicles and/or tracking and tracing.

Boom – down Electronic Toll Collection

“Boom – down” Electronic Toll Collection

Outside of the GFIP, conventional toll plazas operate with the ‘Boom down’ toll collection system. As a registered user with an e-tag, your vehicle can make use of the appropriately marked lanes and the same process of ORT identification, verification and billing follows, lifting the boom within seconds. If you are not a registered user, then you are required to stop and manually complete the payment process.

The Tolling Network

Simply put, our network is divided into two main sections comprising Gauteng’s national roads, such as the N1, N2, N12, N17 and the R21.

The Gantry infrastructure

You’ve seen them, lit at night in a pale purple haze. There are currently 42 gantry structures within the Gauteng freeway. Utilising highly advanced technology, each gantry has the ability to rapidly collect detailed information, vigorously cross-referencing every vehicle, providing an additional benefit of improving your safety and security on any freeway within the GFIP.

Using highly advanced technology, the gantry structures generate and manage the following detail of each transaction: 

  • Reading of the e-tag or VLN
  • Conducting an immediate Automatic Number Plate Recognition (ANPR) action
  • Generating a date, time stamp and capturing an image of the vehicle, linking it to the transaction
  • Ensuring that the vehicle is compliant with our country’s laws and flag system
  • Determining the class of the vehicle and allocating the correct tariff
  • Ensuring that all transactions are encrypted.

The Tolling
Network

The network is basically divided into two main roads, the Gauteng national roads e.g. N1, N2, N12, N17 and the R21. There are 42 Gantries across this network and the Bakwena High Way.

etoll-network

South Africa’s e-Road FAQs

  • Open Road Tolling (ORT)

    ORT is a multi-lane free-flowing electronic tolling system that allows for tolls to be collected without vehicles having to stop or slow down i.e. there are no physical toll booths on the highways (e-roads). Overhead gantries are fitted with the toll collection equipment that recognises the vehicle identifier (electronic transponder (e-tag) in a vehicle and/or the vehicle number plate). The toll fee is deducted from a user’s registered e-toll account associated with the vehicle identifier and the user will therefore be able to travel without any disruption. A vehicle’s number plates will be photographed from the front and back as part of the verification process. The gantry equipment also measures the vehicle in order to classify it.

  • As you drive along the e-road, your e-tag will “beep” as you pass beneath the gantry structures. Cameras photograph your vehicle’s front and back number plates. Equipment on the gantry will recognise your registered e-tag or your vehicle licence plate number. Based on vehicle dimensions, your vehicle class is identified and classified. Your e-toll transaction is recorded and the account is authenticated. Fees are automatically deducted from your e-toll account. All transactions are monitored, authorised and recorded.

    Details of your transactions (invoices and statements) are available online within hours of your trip, unless manual verification is required.

  • Yes! Our website is: www.sanral.co.za.

  • No, the e-toll gantries and their equipment will not be used for speed enforcement. Gantries only handle tolling records and their subsequent e-toll fees.

  • Yes, all e-road users (other than those gazetted) are obligated to pay toll, including e-road users with motorcycle. A special bracket is available to fit an e-tag onto a motorcycle from all Customer Service Outlets.

  • No. The equipment on the toll gantries is able to take photographs of any type of vehicle licence plate.

  • Yes, all e-road users (other than those gazetted) are obligated to pay toll fees, including e-road users with motorcycles. A special bracket is available to fit an e-tag onto a motorcycle. These brackets are available at all Customer Service.

  • We have developed an e-toll calculator to help you calculate toll costs for your e-toll journey(s). Please refer to www.sanral.co.za For the e-toll calculator, call the e-toll Call Centre at (0800 SANRAL (726 725)) or visit your nearest e-toll Customer Service outlet for assistance.

  • The e-toll Call Centre number is 0800 SANRAL (726 725). Operating hours are from 06:00 to 22:00 seven days a week.

  • 0800 SANRAL (726 725) is a toll free number. Road users will not be charged for the call if they are calling from a landline. If, however the road user calls from a cellular phone, then he/she will be charged normal rates.

  • A complaint or compliment can be logged through:

    • the e-toll Customer Service outlets,
    • the e-toll Call Centre (0800 SANRAL (726 725)) or
    • the e-toll website, www.sanral.co.za
  • The date will be announced by the Minister of Transport. This will be published and announced in various forms of media available, from, leaflets, newspapers and television, etc…

The Gauteng e-Road FAQs

  • The Gauteng e-road is the country’s first multi-lane free-flow toll system using Electronic Toll Collection (ETC), providing road users with a smoother, safer journey. It is also an important contributor to keeping South Africa’s economic hub moving.

    Covering 185kms of road, the network now has wider freeways, with up to six lanes in each direction. 34 upgraded interchanges make for easy highway transitions for you, the road user.

    Road user safety is enhanced through improved lighting, real-time signage and a freeway management system focused on sustainable road maintenance and traffic incident management.

  • There are 42 planned e-toll gantries within the Gauteng e-road. Please refer to www.sanral.co.za for the map showing where you will find each gantry.

  • The Gauteng e-road falls within sections along the N1, N3, N12 and R21. Please refer to www.sanral.co.za for a detailed map of all e-toll roads in the province.

  • Yes, you are able to register and manage your own vehicles. For more information, contact our e-toll Call Centre (0800 SANRAL (726 725), visit one of our e-toll Customer Service outlets or visit www.sanral.co.za.

  • There is no effect; the system is designed to handle lane switching at any speed.

  • Each e-toll gantry point is installed with sufficient primary and backup power systems to keep the gantries operational. All the systems are monitored in real- time. In the event an e-toll gantry point passage fails due to power outage, the backup system takes over, while our service engineers attend to the fault immediately.

  • For a complete list of discounts, refer to www.sanral.co.za, the e-toll Call Centre on (0800 SANRAL (726 725)) or an e-toll Customer Service outlet for discount details.

  • For a complete list of discounts, please refer to www.sanral.co.za, the e-toll Call Centre on (0800 SANRAL (726 725)) or an e-toll Customer Service outlet.

  • The e-toll tariffs are charged per overhead gantry passed. For a complete list of e-toll tariffs, please visit www.sanral.co.za, the e-toll Call Centre on (0800 SANRAL (726 725)), or go to your nearest e-toll Customer Service outlet.

  • No. The technology on the gantry is able to read the vehicle number plate and/or e-tag at any speed.

  • Road users can register for e-tolls by phoning the e-toll Call Centre (0800 SANRAL (726 725)), by visiting the e-toll website: www.sanral.co.za or by going to your nearest e-toll Customer Service outlet. Road signage will be erected along the Gauteng e-road that will advise road users that they are travelling on a tolled road. Visitors or infrequent Gauteng e-road users who choose not to have an e-tag, can register their e-toll account by making use of their Vehicle Licence Plate Number, or by purchasing a day-pass.

  • There are four vehicle classes, described briefly below:

    A1 –Motorcyles
    Total vehicle length less than 3,0 m, width less than 1,3 m and height less than 2,5 m

    A2 – Light vehicles (excluding motor cycles)
    Vehicle length (excluding trailer) less than 6,0 m and vehicle height (excluding trailer) less than 2,5m
    Note: Trailers with a tow bar are allowed and are excluded from the dimensions for light vehicles indicated above

    B – Small heavy vehicles (as per the specified volume and not a class A2 or class C vehicle)
    Total vehicle length, inclusive of any trailer longer than or equal to 6m and smaller than or equal to 12,5 m or total vehicle length, inclusive of any trailer less than 6m  and height more than or equal 2,5m

    C – Large heavy vehicles (as per the specified volume and not a class A2 or class B vehicle)
    Total vehicle length, inclusive of any trailer more than 12.5m

  • Yes, through legislation, the South African Police Services (SAPS) and the South African National Defence Force (SANDF) are exempt.

    Through a Cabinet directive, qualifying commuter public transport operators will receive 100% discount in certain instances. Please refer to the appropriate Government Gazette for further details.

  • Toll fees are raised per gantry. The toll tariff is calculated by multiplying the distance the toll gantry represents with the cents per km rate. The charge rate differs per vehicle classes and per gantry, as each gantry represents a different distance.

    For easy calculation of your e-toll fees, use our on-line e-toll calculator. For more information go to www.sanral.co.za, or visit your nearest e-toll Customer Service outlet, or call our e-toll Call Centre on (0800 SANRAL (726 725)).

  • No, there are no special discounts for students or pensioners.
    For a complete list of discounts, go to www.sanral.co.za, phone the e-toll Call Centre on (0800 SANRAL (726 725)) or visit an e-toll Customer Service outlet.

  • It does not matter how fast or slow you travel; the technology will detect your vehicle and you will be charged for the usage accordingly.

  • Tests have shown that the blue light spectrum is best suited for the photography and other high-tech equipment used on the gantry.

  • If a road user does not have an e-tag, they will not qualify for the various discounted toll tariffs. Law enforcement on the Gauteng e-road will increase. These enforcement units will be stationed at selected interchanges, as well as travelling the e-roads, for all traffic-related enforcement, including the non-payment of toll fees.

  • Yes. Toll fees are user fees. If the Gauteng e-road is used, the user is legally obligated to pay tolls.

  • No. However, all cars passing through a gantry will be photographed and identified. If your car has been stolen it must be reported to the South African Police Service. You should visit the e-toll website at www.sanral.co.za, call our e-toll Call Centre (0800 (SANRAL 726 725)), or go to your nearest e-toll Customer Service outlet to report a stolen e-tag.

  • e-toll is the Electronic Toll Collection system in South Africa and is run by SANRAL, which is the South African National Roads Agency SOC Limited, mandated by Government to manage the national road network in South Africa.

    “e-toll” allows for the electronic collection of toll fees, wherever the e-tag logo is displayed.

  • The South African National Roads Agency SOC Limited is generally known as “SANRAL”. SANRAL is an agency of the Ministry of Transport and is mandated to manage the national roads in South Africa in terms of its Act.

  • No, our systems are not linked to the Metro Police. However, Incident Management Services offered along the Gauteng e-road, are done in association with the appropriate legal entities.